Terms and Conditions

1. Acceptance of Terms
This User Agreement is a legally binding agreement between you and BID-HQ. If you do not agree to the Terms, do not access, browse or use the Website.
2. Services
2.1 Access to the Site is provided to all users free of charge. For Buyers the Site is provided free of charge. Sellers can list for free. Upgrades are optional and are charged a flat fee: Highlighted ads or Premium ads. No final sale fees are charged, ever.
2.2 BID-HQ, in its sole discretion, may terminate your license to use the Website if you have violated any of the policies and rules set out in this Agreement and for any reason without prior notice to you. You acknowledge and agree that BID-HQ may immediately prevent your further access to the Website. BID-HQ will not be liable to you or any third party for any termination of your access and/or use of the Website.
2.3 You must be at least 18 years old to buy on this Website.
2.4 You agree to comply with all local laws regarding online conduct and acceptable content. You are responsible for all applicable taxes.
2.5 You agree that BID-HQ is not responsible or liable for any content, for example, data, text, information, usernames, graphics, images, photographs, profiles, audio, video, items, and links posted by you, other users, or outside parties on BID-HQ. You use the BID-HQ service at your own risk.
3. Transactions between Buyers and Sellers
3.1 Through the Site, BID-HQ provides an electronic web-based platform for exchanging information between buyers and sellers of products and services. BID-HQ does not represent the seller nor the buyer in specific transactions. As a result, BID-HQ does not control and is not liable to or responsible for the quality, safety, lawfulness or availability of the products or services offered for sale on its website or the ability of the sellers to complete a sale or the ability of buyers to complete a purchase.
3.2 Users are hereby made aware that there may be risks of dealing with people acting under false pretences. BID-HQ uses several techniques to verify the accuracy of the information our users provide us when they register on the website. However, because user verification on the Internet is difficult, BID-HQ cannot and does not confirm each user's claimed identity.
3.3 Each user acknowledges that it is fully assuming the risks of purchase and sale transactions when using the Website to conduct transactions, such risks shall include, but are not limited to, misrepresentation of products and services, fraudulent schemes, unsatisfactory quality, failure to meet specifications, defective products, delay or default in delivery or payment, cost miscalculations, breach of warranty, breach of contract and transportation accidents. Each User agrees that BID-HQ shall not be liable or responsible for any damages that may arise a result of or in connection with any transaction risks.
4. Posting Information on BID-HQ
4.1 You must be a Registered User in order to post information on the Website.
4.2 You must provide accurate and verifiable contact information when registering on the Website. You must keep your account information up to date and accurate at all times.
4.3 Essential requirements
- All text must be written in English
- All prices must be listed in Australian dollars and cents
- The sellers must be able to ship throughout Australia and/or internationally if they choose.
- When paid through PayPal, sellers must ship within a maximum of 5 business days after the payment clears. Exemptions from this rule are cases when you ship custom made items or items that require time to be produced. However, in this case shipping delays must have been stated in your listing. Failure to do so will result in having to cancel the order and return the money to the Buyer within 24 hours, if the Buyer complains and wants to cancel the order.
- If you are using PayPal, the account associated with this service must be active and working normally.
4.4 Content requirements
- Do not include promotional or boilerplate text in your product titles and descriptions. All text should directly describe the product. Texts related to shipping, handling or store policies must be included.
- Do not invite the users to pay through payment methods not supported and integrated by BID-HQ.
- Do not direct users to go to other sites to complete the transaction
- Do not upload logo images or other generic images such as "image not available" images for your products.
- Shipping must be set-up in the store to all locations that are selected in the shipping zones. It is not allowed to request shipping or additional costs after an order has been placed. The buyer should have the full cost upon checkout.
- Listed products must be relevant, clear, accurate, and descriptive of the products offered.
4.5 Banned. What is not allowed to list/auction/sell on BID-HQ?
Adult-only, Adult entertainment, Pornography, Enhancing drugs, Sex toys
Animals; (allowed) Live animals pickup only, cannot be posted or couriered or flown or sent by ship or train under any circumstances. Animal parts, Animal Trapping Devices, Banned animals
Bednest Cribs
Blocked phones or no-signal phones with no signal
Body parts & organs
Bombs or any parts to make up bombs, including books, training or information on how to make bombs
Bongs and water pipes
Bulk emails (spam), Internet Protocol (IP), instant messenger (IM), or mailing lists that contain names, addresses, phone numbers or other personal info or tools and software designed to send spam
Capital bonds, all other bonds
Cigarettes and related products, cigars and loose tobacco, Electronic cigarette liquids (E-cigarettes are acceptable)
Contact lenses due to requiring prescriptions
Copied, fake, replica, unlicensed, unauthorised or trademark / brand items, art, documents, media products. Any copies that are pirated, duplicated, backed-up, bootlegged etc. Pirated materials and products. Copyrighted or trademark materials (images & texts). Counterfeit Designer Items (replicas or imitation of designer products). Fake Documents.
Coupons and vouchers (unless the item is a collectable item)
Currency Exchanges
Drugs and drug paraphernalia – prescription, over the counter and illegal either for yourself or to assist others in acquiring drugs
Falsified orders to create or generate false feedback. All orders must be placed by the actual buyer only
Firearms and ammunition of any kind, Arms Dealing, Hunting equipment, Paintball paraphernalia (only goggles and gloves are allowed), stun guns, bb guns, pellet guns, blowguns, dart guns and illegal knives, firearm parts, stun gun parts, bb gun parts, and pellet gun parts.
Flammable goods
Free items and items with prices that are not "real"
Fully loaded Kodi, Android and Amazon boxes
Game consoles, copied games, DVDs and computer software, R4 cards
Gas Meter Seals
Hate information, classifieds, ads, statements, products, organisations of any kind or recruitment and incitement of hate. Nazi memorabilia, SS uniforms, portraits of Hitler, anything with the Nazi swastika or Nazi propaganda
Human parts, remains or services, virginity, organs, blood, bone and waste, sperm and eggs, Donor, Surrogacy and Fertility services, used pregnancy tests
Illegal Goods and Services, everything illegal whether intentional, not intentional, with or without your knowledge. It is your responsibility to know, understand and act in accordance with all laws within Australia and internationally.
Items that are not for sale
Items made from wild or exotic animal skins (even if farm raised) and taxidermy items of wild or exotic animals; including, but not limited to any animal endangered or threatened under the AUSTRALIAN, UK, US or any other country’s Endangered Species Acts
Lottery tickets or coupons
Listings for upgrades to another product
Meaningless title & description
Miscategorisation - all items must be listed in an appropriate category
Multiple listings of the same item are not allowed. Listing items in lots with a different price per item in lots is not allowed. Each item should be listed only once.
Mod chips, mod chips accessories or other devices designed to circumvent copyright protection
Parking permits
Personal information or mailing lists. Personal Information about another individual
Pre-order items
Prescription drugs and products that require a prescription
Recalls, warnings – all or any items
Security tag removal items
Signal jammers or products that descramble cable and satellite signals
Stolen goods
Supplements. Supplements, drugs, and items where the TGA, FDA or any other country’s equivalent agency has issued a warning or recall
Test items
The same or very similar content several times (even in different categories or related stores)
Tobacco, cigars for smoking, e-cigarettes, cartridges for e-cigarettes, e-liquid, other smoking-cessation devices, vaporizers and diffusers used for any type of smoking or oral inhalation, any smoking device or smoking related item (unless the item is a collectible item only)
Train, coach and bus tickets
Unlocked hardware
Unlocking software
Used underwear
Virtual items merchandise and products, E-tickets, Domain names, Online accounts, FIFA coins
Weapons and knives, Chef and kitchen knives, Crossbows and archery sets, Historical and ornamental weapons (Bayonets, Samurai swords). Cutlery knives as part of a cutlery set are acceptable
5. Guidelines and Actions We May Take
5.1 BID-HQ reserves the right in its sole discretion to remove any material displayed on the Website which it reasonably believes is unlawful, could subject BID-HQ to liability, violates this Agreement or is otherwise found inappropriate in BID-HQ's opinion. In connection with any of the foregoing, BID-HQ may suspend or terminate the account of any user as BID-HQ deems appropriate in its sole discretion.
5.2 BID-HQ reserves the right to ask you for additional information for verification purposes at any time. Such information might include: photo ID, passport, licensing proof, utility bills, purchase receipts, tracking numbers or other proofs of shipment. If you receive such a request/s from us, you must respond with the required information in the outlined time frame. If you fail to do so, BID-HQ may suspend or terminate your account, including all related accounts that we find.
5.3 BID-HQ reserves the right to reverse a transaction and/or notify the processor in case you are engaged in fraudulent activities, do not ship orders and do not respond to our requests for order status.
6. Order Reversals
When a reversal is completed, the funds are returned to your PayPal account. You explicitly authorise BID-HQ to reverse your BID-HQ orders on your behalf.
6.1 When BID-HQ emailed you a request for order status, and you have not responded to it with tracking number, proof of shipping or acceptable explanation in the outlined time frame, and at least 5 business days since the order paid date have passed. Exemptions from this rule are cases when you ship custom made items or items that require time to be produced.
6.2 When you already have related account (or accounts) for which the above 6.1 conditions apply. In this case, BID-HQ may refund the transaction right away, without sending you additional order status requests.
6.3 When we have records that you are involved in fraudulent activities.
6.4 Only BID-HQ can reverse your BID-HQ orders.
7. Privacy Policy
We do not release your personal information to third parties. However, BID-HQ may disclose the User's identity and contact information, if we suspect that the seller created a fraudulent store/s, or if requested by a government or law enforcement body, an injured third party, or as a result of a subpoena or other legal action, and BID-HQ shall not be liable for damages or results thereof and User agrees not to bring any action or claim against BID-HQ for such disclosure.
8. Disclaimer of Warranties
You expressly understand and agree that:
Your use of the website is at your sole risk. The website is provided on an "as is" and "as available" basis. BID-HQ expressly disclaims all warranties of any kind, whether express or implied, including, but not limited to any warranties of title, the implied warranties of merchantability, fitness for a particular purpose and non-infringement as to the information, materials, content, data, products or services on the website or the uninterrupted access provided to or in connection with the website.
9. Limitation of Liability
You agree that BID-HQ shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from the use or the inability to use the website.
10. Governing Law
This Agreement shall be interpreted and construed according to, and governed by, the laws of Australia, excluding any such laws that might direct the application of the laws of another jurisdiction. You agree to submit to the exclusive jurisdiction of the courts located within Adelaide, South Australia to resolve any legal matter arising from the terms.

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